Employees First, Customers Second by Vineet Nayar Comics mops and brooms (Wands)

mops and brooms (Wands)

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following a different career

📅 New Date: 5th April 2025

gut-wrenching in its honesty and completely from the heart

Employees First, Customers Second by Vineet Nayar Comics mops and brooms (Wands)One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea putting employees first and customers second sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar HCLT's celebrated CEO recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to